Claims
Your Claims Department is available 24 hours a day, 365 days a year to assist in the handling of your claims, wherever they may occur. With offices in New York, London, Piraeus and Shanghai, we are accessible whenever and wherever our services are required. Our offices span four continents and our geographic locations ensure that adjusters are available around the clock. We aim to provide the highest level of service on every single claim. Our adjusters are well experienced in all phases of P&I insurance, FD&D matters, and Charterers Liability. Many of our adjusters have extensive seagoing experience as senior officers aboard tankers, freighters, passenger ships and other vessels engaged in worldwide trade. Others have extensive surveying experience, claims and insurance backgrounds, general P&I correspondency, average adjusting and significant litigation and arbitration experience as qualified attorneys admitted in New York, London, Turkey and Greece. Our claims staff is a highly skilled, dedicated and motivated group. Our expertise was recognized in February 2005 when the American Club received the Lloyd’s List P&I Club of the Year Award for its handling of the TASMAN SPIRIT matter.Large claim or small, we strive to provide commercially minded, cost-effective solutions from the first notice of claim until its conclusion. Our overriding goal is to minimize our Member’s losses. Most claims are handled in-house, given the substantial expertise our adjusters possess. Our correspondents and outside counsel are retained to assist as needed. The claims department strives to control the outcome and the costs associated with each claim.
Correspondents
The American Club has developed relationships with professional correspondents throughout the world. Our correspondents are an important part of your claims handling team. It is often desirable and appropriate that the Master of an entered vessel contact our listed correspondent directly when claims occur. Our correspondents are well-versed in P&I matters and are experts in their localities. They are also familiar with the Club’s reporting and billing requirements.
New Matters
Members are encouraged to promptly notify the Club of all incidents which may give rise to a claim. The Club’s ability to control claims is largely dependent upon the Member’s reporting of incidents as soon as practicable after occurrence. Late notice of claims hinders the Club’s ability to control events or outcomes. With our geographic locations, our offices are open more than 20 hours a day. Each of our adjusters is available 24 hours a day. Members are encouraged to report their claims to any open office, which will then respond to the claim regardless of where it occurred. Thereafter, the claim may be reassigned to an adjuster in a more appropriate geographical office, dependent upon the nature of the case, the expertise required and the availability of the Club’s resources.
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